Refund policy

All Sales Final:
Due to hygiene and personal care standards, all products are considered final sale and are not eligible for return or refund once delivered, unless received damaged or defective.

Damaged or Defective Items:
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and your order details.
We will assess the case and provide a replacement or appropriate solution.

Order Cancellation:
Orders can be cancelled within 2 hours of placing the order by contacting us via email or WhatsApp.
Once an order has been processed or shipped, cancellation may not be possible. If approved, the original shipping cost (before any discounts or promotions) will be deducted from the refunded amount.


Failed Delivery:
if delivery fails due to customer unavailability or incorrect details, the order may be returned to us. In such case, the original shipping cost will be deducted from the refund.


Re-shipping Same Order :
If an order is returned to us due to unsuccessful delivery, and the customer requests re-shipping of the same order, a new shipping fee will apply.


Non-Returnable Items:
Opened, used, or tampered products are not eligible for return due to hygiene and safety reasons.